Shipping policy
At HobbyNest, we’re committed to delivering your order safely and efficiently. Below you’ll find everything you need to know about our shipping process.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, it will be shipped and you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times:
- Canada: 7–15 business days
- United States: 7–15 business days
Please note that these are estimated delivery times and may vary depending on your location and external factors.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions, which will be clearly indicated on our website.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email.
Please allow 2–5 business days for tracking information to update after shipment.
Delays & External Factors
While we strive to deliver your order within the estimated timeframe, delays may occur due to:
- High order volumes
- Customs processing
- Carrier delays
- Weather conditions
We appreciate your patience and understanding in such situations.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, please contact us within 24 hours of placing your order.
Questions?
If you have any questions about your order, feel free to contact us at support.hobbynest@outlook.com. Our team will respond within 1–2 business days.